This policy covers both the Vixen RV Network website at vixenrv.net and the Vixen RV Network mobile app for iOS and Android (together, the "service"). It describes what we collect, how we collect it, what we use it for, who we share it with, how long we keep it, and how you can delete your account.
We do not sell personal information.
Information you give us. When you create an account or use the service, you may give us your name, email address, and password; a profile photo, taken with the camera or chosen from your photo library; the city, state, and country you enter (we do not collect GPS or precise device location); home address, phone number, ZIP code, and age, if you choose to provide them; vehicle details you submit, including VINs, and photos of your property, vehicles, or yourself; posts, comments, files, lists, and other content you submit on the website or in the app; and messages you send to other members, friend connections, and reports you file.
If you contact us by email or by voice, we keep what you send so we can respond.
Information collected automatically. On the website we may record the pages you open, clicks, the time of a visit, your IP address, device and browser type, and search terms you enter on the site. The site uses cookies, and some features will not work if cookies are blocked.
If you are not signed in, website pages also load a Google tag (gtag.js) for Google Analytics 4. Google may receive pages you open, device and browser type, and a general location derived from your IP address, and may set its own cookies. That tag is not loaded on pages after you sign in. The app does not load it.
In the app we store a copy of content your account is allowed to see on the device, so the app can work offline and sync when you are back online. The Android app includes Firebase Analytics. Google may receive app opens, screens you use, device type, and a general location derived from the IP address. The iOS app does not include that analytics library. Neither app loads the website Google tag.
Camera, photos, and microphone. The app asks for the camera and photo library only so you can take or attach a profile photo or other photos you choose to post. It asks for the microphone only when you record video that includes sound. You can deny those permissions in your phone settings. Denying them limits those features. It does not close your account.
Push notifications. If you allow notifications, the app registers a device token with Google Firebase Cloud Messaging so we can deliver alerts. You can turn notifications off in your phone settings. We do not sell that token.
Email notifications. We use your account email to send notices about activity on the service. That includes messages, friend requests, and categories you can turn on or off on the website, such as new documents, parts, and tech projects. These emails are delivered through Amazon SES. Turning a category off on the website, or opting out of email there, stops that mail. The app does not have these switches. Push notifications are separate.
Public content. Posts, photos, files, lists, your first name, and the city, state, and country you display can be seen by other members. Public pages can be indexed by search engines. We may publish information you submit for a public part of the service, including vehicle details and photos you chose to post. Private messages, contact cards, and friend lists are not public pages.
How we use information. We use information to create and run your account on the website and in the app; to show the community content you are allowed to see, and deliver messages, friend requests, email notices, and push notifications; to moderate reports, enforce the Terms of Use, and protect members; and to fix problems and understand basic usage of the website and the Android app, including through Google Analytics on website pages shown to visitors who are not signed in, and through Firebase Analytics in the Android app.
We do not use information to sell ads against your personal data, and we do not sell personal information. We do not use content you submit to train models.
Who we share it with. Other members, for content you post or message to them. Search engines, for public pages. Google Analytics 4, through the Google tag, only on website pages shown when you are not signed in. Google Firebase Analytics, for usage of the Android app. Google Firebase Cloud Messaging, only to deliver push notifications you allowed. Amazon SES, only to deliver the email notices described above. Amazon EC2, which hosts the website and the service the app connects to.
We may also disclose information if the law requires it, or to respond to a report of illegal content. We do not share personal information with data brokers.
How long we keep it, and deletion. We keep account information while your account is open. You can permanently delete your account in the app under Settings, then Delete Account, or on the web without installing the app at vixenrv.net/user_delete_account. That page is for the Vixen RV Network app and website. Sign in there, then confirm deletion.
Deletion is permanent. We erase your personal details, profile photos, contact cards, private messages, and friend connections. Public discussion topics and vehicle repair reference photos stay in the community archive, with your name replaced by "Former Member."
We may keep a limited record after deletion only where we have to for security, fraud prevention, or a legal duty, and only for that purpose. Google keeps analytics data it received on signed-out website visits, and Firebase Analytics data from the Android app, under Google's own retention settings.
Children. The service is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has an account, contact us and we will delete it.
Child safety. Our child sexual abuse and exploitation (CSAE) standards are published at vixenrv.net/child_safety and in the Terms of Use.
Changes. We will post changes on this page, at vixenrv.net/privacy_policy, and show the same text in the app. This version is effective October 5, 2026.
Contact. Privacy questions and deletion help: vixenrv.net/contact_us.